FAQ

You can pay with Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. The options shown at checkout may depend on your order and device. More details are in our Payment Policy.

Yes. Our checkout runs over an encrypted connection, and payments are handled by PCI DSS certified payment providers. We never see or store your full card number; we only see the card type and the last four digits.

All prices are in U.S. Dollars (USD). The full total is shown at checkout before you pay.

Yes, within 24 hours of placing it. Email us your order number as soon as possible and we will take care of it. If your order has already shipped, you can return it once it arrives.

To protect you, we sometimes double check order details before processing. If we cannot confirm an order, we may hold or cancel it and refund the full amount. We will always let you know by email.

We ship to addresses within the United States. We do not ship internationally at the moment.

Nothing. Shipping is free on every order, with no minimum spend.

Orders placed before 5:00 PM (MST), Monday to Friday, go into processing the same day. Processing takes 1-3 business days (Monday to Friday) and delivery takes 7-11 business days (Monday to Friday), so most orders arrive within 8-14 business days. Delivery times are estimates. Our Shipping Policy has the full details.

As soon as your order ships, we email you a tracking link. You can also check the status any time on our Track Your Order page.

No. We are not able to deliver to P.O. Boxes or APO/FPO/DPO addresses. Please use a street address at checkout.

Yes. Sometimes we send an order in separate parcels so you get your items sooner. There is no extra cost, and each parcel has its own tracking link.

First check your tracking link and look around your delivery spot. If it still has not turned up, email us with your order number and we will look into it with the carrier. If the parcel is confirmed lost, or has not arrived within 30 days of shipping, we will send a replacement or give you a full refund, whichever you prefer.

You have 30 days from delivery to request a return. Items should be unworn, unwashed, with the original tags attached and in the original packaging, together with your order number or proof of purchase. All details are in our Returns & Refund Policy.

Email support@defenity.co with your order number and the items you want to return. Telling us the reason helps, but it is not required. Within 2 business days we send you return instructions with a return number (RMA) and the address of our warehouse. Parcels sent back without a return number may be delayed.

If you changed your mind or need a different size, return shipping is paid by you. If the item is faulty, damaged or not what you ordered, we cover it. We never charge a restocking fee.

We do not offer direct exchanges. To get a different size or color, place a new order for the one you want and return the original item for a refund. If we sent the wrong or a faulty item, we send the correct one at no cost to you.

We check your return within 3 business days of it reaching our warehouse and email you our decision. Approved refunds go back to your original payment method, and your bank may take another 1-7 business days to show the money. In total, allow up to 14 days (10 business days) from when your return reaches us.

We are sorry about that. Please email us within 48 hours of delivery if you can, with photos of the item, the packaging and the parcel. Once we have checked it, we will send a free replacement or refund you in full, and we cover the cost of sending the item back.

Yes, unless it arrives faulty: gift cards, personalized items, underwear, swimwear with the hygiene seal removed and items marked final sale. Items that have been worn, washed or altered, or that come back without their tags, cannot be accepted.

Each product page has a size chart. Compare it with a similar piece you already own. Between two sizes or not sure? Send us a message and we will help you choose.

Screens show colors differently depending on the device and its settings. We do our best to show every item accurately. If the exact shade matters to you, ask us before ordering.

Email support@defenity.co or call +1 (928) 938-8609, Monday to Friday, 9:00 AM-5:00 PM (MST). We reply to every email within 24 hours on business days (Monday to Friday).