Shipping policy
Last updated: October 14, 2026
Here is how we process, ship and track your order. In short: shipping is always free, most orders arrive within 8-14 business days (Monday to Friday) and you get a tracking link as soon as your parcel is on its way.
Where We Ship
We ship to addresses within the United States only. We do not ship to other countries. Deliveries to Alaska and Hawaii may take a few days longer.
Order Cut-Off Time
Orders placed before 5:00 PM (MST), Monday to Friday, go into processing the same day. Orders placed after 5:00 PM (MST), on a weekend or on a U.S. federal holiday are processed from the next business day.
Processing and Delivery Times
Times are counted from the moment your order is accepted.
| Stage | Time |
|---|---|
| Order processing | 1-3 business days (Monday to Friday) |
| Delivery by the carrier | 7-11 business days (Monday to Friday) |
| Total estimated delivery time | 8-14 business days (Monday to Friday) |
During busy periods and sales, processing may take a little longer. If that happens, we will let you know by email.
Shipping Cost
Shipping is free on every order, with no minimum spend.
Where We Cannot Deliver
We do not deliver to P.O. Boxes, military addresses (APO/FPO/DPO) or areas where the carrier does not deliver. Please use a street address at checkout.
Carriers and Tracking
We work with trusted courier companies, and the carrier for your order is chosen automatically based on the parcel and the delivery address. Once your order ships, we email you a tracking link. You can also follow your order on our Track Your Order page.
Orders in More Than One Parcel
Sometimes we send an order in separate parcels so you receive your items faster. This costs you nothing extra, and each parcel has its own tracking number.
Changing Your Address
If you need to change your delivery address, email us right away. We can update it as long as your order has not shipped. After shipping, changes are usually no longer possible, although the carrier's tracking link sometimes lets you adjust the delivery.
Failed Delivery
If a parcel cannot be delivered because of an incorrect address, failed delivery attempts or because it was not collected, it may be returned to us. We will contact you and send it again, which may involve an additional shipping cost.
Delays
Delivery times are estimates, and we are not responsible for delays caused by carriers, weather, holidays or peak periods. If your order is delayed, we will email you and you can choose to keep waiting or cancel your order for a full refund.
Late or Lost Parcels
If your parcel has not arrived within the estimated time, first check your tracking link and look around your delivery spot or ask your neighbors. If it is still missing, email support@defenity.co with your order number. If the carrier confirms the parcel is lost, or it has not arrived within 30 days of shipping, we send a replacement or give you a full refund, whichever you prefer, as described in our Returns & Refund Policy.
Damaged Parcels
If your parcel arrives damaged, please email us, ideally within 48 hours of delivery, with photos of the parcel, the packaging and the items. Once we have checked it, we send a replacement or refund you.
Returns
Returns are sent to the address of our warehouse, which we email to you with your return instructions. Read our Returns & Refund Policy to see how it works.
Changes to This Policy
We may update this Shipping Policy from time to time. The latest version, with its date, is always on this page.
Contact Us
Store name: Defenity
Company: Ophir Commerce Systems Limited, company number 79477404
Company address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@defenity.co
Phone: +1 (928) 938-8609
Contact form: defenity.co/pages/contact
FAQ: defenity.co/pages/faq
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (MST); Saturday and Sunday: closed
We reply to every email within 24 hours on business days (Monday to Friday).
